24/7 DEVOPS AT GROUP 107. INFINITE SUPPORT, UNMATCHED SERVICE
At Group 107, we provide top-tier DevOps support 24/7, 365 days a year.
Our skilled team works from a nearby center, guaranteering continuous availability and instant help via multiple communication channels.
Service Features:
24/7 Availability
Our IT Service Desk operates around the clock, providing uninterrupted support for your critical systems.
Maximizing Flexibility
Our DevOps experts work 24/7, aligning with your specified rates to deliver tailored task execution. This optimized approach maximized productivity and meets your project’s unique demands.
Tiered Support Model
Our team operates on a multi-tiered support structure, ensuring swift issue resolution and escalation when needed.
Multi-Channel Access
Reach out to us effortlessly via Phone, Email, or any service desk tools portal such as Slack, Teams, or other preferred communication platforms.
Response Time:
First Touch
< 30 minutes (Messenger)
Second Touch
< 60 minutes (Email)
Third Touch >
> 60 minutes (SMS or Phone Call)
Monitoring System:
Utilizing Zabbix, Grafana, Uptime Kuma, and more, our monitoring system ensures proactive management and accurate notifications for optimal system performance.
24/7 Support Model:
24/7 First-Line Support
Round-the-Clock Operations
Basic Troubleshooting
Incident Logging
Advanced Technical Support
System Optimization
Collaboration
Automation Initiatives
Incident Response Retainer
Cosy Optimization Analysis
Strategic DevOps Consulting
Capacity Planning Assistance
Security Compliance Audits
Incident Analysis
Performance Tumimg
Priority Escalation Paths
Basic
Standart
Enhanced
Custom
2.000 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
2.500 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
70 USD / working h (L2)
90 USD / non-working h (L2)
5.000 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
70 USD / working h (L2)
90 USD / non-working h (L2)
24/7 First-Line Support
Round-the-Clock Operations
Basic Troubleshooting
Incident Logging
Advanced Technical Support
System Optimization
Collaboration
Automation Initiatives
Incident Response Retainer
Cosy Optimization Analysis
Strategic DevOps Consulting
Capacity Planning Assistance
Security Compliance Audits
Incident Analysis
Performance Tumimg
Priority Escalation Paths
2.000 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
2.500 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
70 USD / working h (L2)
90 USD / non-working h (L2)
5.000 USD / month
45 USD / working h (L1)
55 USD / non-working h (L1)
70 USD / working h (L2)
90 USD / non-working h (L2)
* Custom your own package and contact us for a price quote
Levels:
Level 1
Handles basic user inquiries
Resolves common issues
Provides answers to general questions
Offers instructions
Offers solutions to the most common problems
Problem-solving at initial occurrence
Level 2
Handles more complex and technical issues
In-depth analysis
Advanced resolution
Expertise in specialized areas
Escalation management
Enhanced troubleshooting
Level 3
Solves extremely complex issues
Specialized response
Expert troubleshooting
In-depth knowledge
Architectural insight
Innovation and adaptation
At Group 107, we guarantee seamless DevOps support, maintaining the health and stability of your sustem with our expert team available at your service 24/7, 365 days a year.
For more details or tailores packages, reach out to us today!
